Joom99 is more than a name — it is a commitment. A commitment to Malaysian players who deserve a gaming experience that is safe, fair, enjoyable, and accessible at their fingertips. This is our story.
Joom99 was founded with a clear vision: to create a digital entertainment platform that truly understands and meets the needs of Malaysian players — not a platform simply transplanted from another market and left as-is, but one built from the ground up with local habits, payment preferences, language, and player values in mind.
The team behind joom99 consists of people who have long been immersed in the technology and digital entertainment industry across Southeast Asia. They know what frustrates players — slow platforms, withdrawal processes that drag on for days, customer support that doesn't understand local context, and interfaces that look like they were built for laptop screens from the dial-up era. joom99 was built to solve all of these problems at once.
From day one, joom99 has measured success by player satisfaction — not the number of ads shown or promotions launched, but how satisfied players feel after every session, win or lose. The trust of over 500,000 registered members today is the clearest proof that this approach is right.
Joom99's mission is simple yet meaningful: to give every Malaysian player access to a digital entertainment platform that is safe, fair, easy to use and enjoyable — without compromise on any of those fronts. We believe security and fun are not opposing forces; both can and should coexist within a single well-designed platform.
Joom99 aims to be Malaysia's number one digital entertainment platform — not merely by user count, but by trust and user satisfaction. We want to be the first name every Malaysian player thinks of when they seek quality, trusted, and enjoyable digital entertainment.
What sets joom99 apart from other platforms isn't just the technology or the sheer number of games on offer — though both are notable advantages. What truly distinguishes us is a genuine commitment to our players. That means 24/7 customer support in Bahasa Melayu by agents who truly understand local gaming context. It means a payment system integrated directly with FPX, TNG eWallet, GrabPay and all major Malaysian banks — not just international credit cards that require currency conversion. It means withdrawal of winnings processed within 15 minutes to 2 hours, not 3 business days.
Joom99 also recognises that the digital entertainment industry in Malaysia carries a high degree of social responsibility. We therefore invest seriously in responsible gaming programmes — including player limit tools, self-exclusion features, and staff training to identify signs of problem gambling. We want our players to have fun, but we also want them to stay healthy, happy, and in control.
The joom99 journey is far from over. We continue to improve our platform, add new games, strengthen our security systems and find ways to deliver a better experience to every player. Every piece of feedback we receive — whether praise or criticism — is taken seriously and used to improve what needs improving. This is how joom99 operates, and how we will continue to operate in the future.
The joom99 founding team began drafting the blueprint for a digital entertainment platform truly built for the Malaysian market, after recognising the vast gap between what local players needed and what existing platforms delivered.
Intensive development phase begins — building server infrastructure, integrating local payment systems and onboarding over 20 game providers from the start.
The joom99 platform officially launched. Thousands of Malaysian players joined in the first week, providing invaluable feedback that has driven continuous improvement.
Joom99 reached the milestone of 100,000 registered members, confirming that a locally-focused approach is the right strategy.
Joom99 now has over 500,000 active members, 1,000+ games from 50+ certified providers, and continues to enhance the platform to deliver the best experience for Malaysian players.
Six key reasons why joom99 is the first choice for hundreds of thousands of players across Malaysia every day.
256-bit SSL encryption, two-factor authentication (2FA) and a real-time fraud detection system ensure your personal data and funds are always protected at every moment.
Your winnings are processed 24/7 without interruption. Withdrawals to TNG eWallet and GrabPay are completed within 5–15 minutes, while bank withdrawals via FPX take just 30 minutes to 2 hours.
From the latest video slots, live dealer baccarat and fish shooting games to live sports betting — all from internationally certified providers that have been audited for fairness and integrity.
Joom99 uses PWA technology, letting you play directly from your smartphone browser without downloading an app — responsive, fast, and comfortable on any screen size.
FPX for all major Malaysian banks, TNG eWallet, GrabPay, Boost and more — all directly integrated with no currency conversion or hidden extra charges.
Our support agents are fluent in Bahasa Melayu and available to assist you every day, 24 hours a day via live chat, with an average response time of under 2 minutes.
Every decision we make — from platform design to payment policies — is guided by these four core values.
No hidden fees, no fine-print conditions. The RTP for every game is publicly displayed, and all our policies are written in plain, easy-to-understand language.
We take our social responsibility seriously. Responsible gaming programmes, player limits and self-exclusion tools are available to all joom99 members.
We don't settle for the status quo. The joom99 technical team continuously improves our infrastructure, integrates the latest technologies and finds new ways to enhance the player experience.
Every product decision starts with one question: is this the best outcome for our players? Player satisfaction and trust are our true benchmarks of success.
The joom99 team is made up of seasoned experts in technology, cybersecurity, user experience design and customer service.
Over 15 years of experience in the technology and digital entertainment industry across Southeast Asia.
Engineers who build and maintain a high-speed platform with 99.9% uptime.
Cybersecurity experts who monitor the platform 24/7 and ensure full compliance with industry standards.
Bahasa Melayu-fluent support agents ready to assist players around the clock, 24 hours a day, 7 days a week.
Join over 500,000 Malaysian players who have trusted joom99 as their digital entertainment platform of choice. Register for free and enjoy the best gaming experience.
* For adults aged 18 and above only. Please play responsibly.