Joom99 takes every member's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Your privacy is not merely a legal obligation for us — it is a moral responsibility we embrace wholeheartedly in every aspect of joom99 platform operations.
Every piece of data you submit to the joom99 platform is protected by industry-grade 256-bit SSL encryption — the same technology used by leading financial institutions and banks worldwide. Your data is secured end to end.
Joom99 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection, processing, and storage is carried out in accordance with the principles set out in the Act, without exception.
Your personal data has never been and will never be sold, rented, or traded to any third party for commercial purposes. Your information belongs to you — we only use it for purposes you have agreed to.
All joom99 member data is stored on servers protected by multiple layers of physical and digital security, including advanced firewalls, intrusion detection systems, and regular data backups to prevent information loss.
As a joom99 member, you have the right to access, correct, update, or request deletion of your personal data at any time. The process is straightforward and can be done via your account settings or by contacting our support team.
In the event of any data breach that may affect your information, joom99 is committed to notifying affected users within the timeframe required by law, along with the remedial steps taken.
Under Malaysia's PDPA and the joom99 Privacy Policy, you are entitled to the following rights, which you may exercise at any time.
You have the right to know what personal data we hold about you and to obtain a copy of it. Data access requests can be submitted through our customer support team.
If the personal data we hold is inaccurate, incomplete, or out of date, you have the right to request prompt correction and we will action it within a reasonable timeframe.
You may request the deletion of your personal data upon account closure, subject to record retention obligations required by law, such as financial records and AML compliance.
You may object to the processing of your data for specific purposes, including direct marketing. Once an objection is received, we will cease processing for that purpose immediately.
You have the right to receive your personal data in a machine-readable format, allowing you to transfer it to another service provider if desired.
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant authority.
Joom99 ("we", "our platform") takes user privacy extremely seriously. As a digital entertainment platform serving hundreds of thousands of members across Malaysia, we understand that your trust in us begins with how we handle your personal information.
This Privacy Policy is designed to give you a clear and honest overview of our data practices — free from complex legal language or confusing terms. We believe transparency is the foundation of a healthy relationship between a platform and its users.
This document outlines the types of data we collect, why we need it, how it is used, who may view it, and the rights you have regarding that data. If at any point you are unclear or would like further explanation, our support team is available 24 hours a day, 7 days a week.
We only collect data that is genuinely necessary to provide the joom99 platform services safely and efficiently. The following are the categories of data we may collect:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth | KYC verification, fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, transaction verification |
| Financial Data | Bank account details, transaction records, deposit and withdrawal history | Payment processing, AML compliance |
| Technical Data | IP address, browser type, operating system, device information | Account security, fraud detection |
| Usage Data | Game history, betting patterns, session duration | Responsible gaming, service improvement |
| Communication Data | Customer support chat records, feedback | Service quality improvement, complaint resolution |
We also collect data automatically when you use our platform through cookies, tracking pixels, and similar technologies. Further details are available in Section 6 (Cookies and Tracking Technologies) below.
The data we collect is used for specific and legitimate purposes. We do not use your data for any purpose other than those stated here without first obtaining your consent:
Every personal data processing activity we carry out has a valid legal basis under Malaysia's PDPA. The bases we rely on are as follows:
Joom99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, in the course of operating the platform, we may share your data with selected categories of third parties in the following limited circumstances:
All third parties we work with are required to comply with privacy standards equal to or exceeding our own, and the use of any shared data is strictly limited to the specific purposes outlined in our service agreements.
The joom99 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the joom99 platform.
Joom99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by Malaysian law.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you. The data deletion process is carried out in accordance with industry standards that ensure information cannot be recovered.
Joom99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or accidental destruction.
In some circumstances, your personal data may be processed or stored outside Malaysia — for example, by cloud service providers or international game software providers that we use. When this occurs, we ensure that:
Joom99 does not conduct unnecessary cross-border data transfers and continually reassesses the necessity of any such transfers.
The joom99 platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from children under the age of 18.
If we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child may have registered an account on joom99 are requested to contact us immediately.
Joom99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. When a material change occurs, we will:
Continued use of the joom99 platform after the effective date of any Privacy Policy amendment constitutes your acceptance of the amended Policy. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the joom99 Data Protection Officer (DPO) through the following channels:
We are committed to responding to all privacy-related requests within 14 business days. For more complex requests such as data access or data deletion, additional time may be required, but we will keep you informed of progress throughout.
Joom99 ensures your privacy is fully protected at all times. Register your account today and enjoy Malaysia's best digital entertainment with complete confidence that your data is in trusted hands.
* For adults aged 18 and above only. Your data is protected in accordance with Malaysia's PDPA.