This document outlines the complete and transparent terms of use for the joom99 platform. Please read carefully before registering or using any of our services.
Before reading the full document, here are the six most important things agreed to by all joom99 members.
The joom99 platform is exclusively for individuals aged 18 and above. Registration or use by minors is strictly prohibited and any such account will be terminated immediately.
Each user is permitted to hold only one registered account at joom99. Registering multiple accounts under the same or different identities violates these Terms and may result in the suspension of all associated accounts.
All users are required to complete the identity verification (KYC) process before making their first withdrawal. This is an industry-standard requirement to ensure the security of your funds and to prevent fraud.
All bonuses and promotions offered by joom99 are subject to wagering requirements clearly stated in each offer. Please read the bonus terms before accepting.
Any attempt to manipulate the system, exploit software bugs, collude with other players, or engage in any form of fraud will result in account termination and the return of all associated funds.
Joom99 is committed to responsible gaming. Deposit limit, betting limit, and self-exclusion tools are available to all members. We encourage players to set personal limits from the outset.
These Terms and Conditions ("Terms") constitute a binding agreement between you ("User" or "Member") and joom99 ("us" or "the Platform"), governing your use of our digital entertainment platform accessible via joom99.net and all associated subdomains and applications.
By accessing, registering or using any part of the joom99 platform, you confirm that you have read, understood and agree to be fully bound by these Terms. This acceptance is a fundamental condition for using our platform.
These Terms take effect from the date you register an account or first access our platform, whichever comes earlier. Continued use of joom99 following any amendments to these Terms constitutes your acceptance of those amendments.
To use the joom99 platform, you must meet all of the following criteria at all times:
Each user is permitted to hold only one (1) registered account at joom99. Owning multiple accounts — whether using the same or different names, email addresses, phone numbers, or payment details — violates these Terms and will result in the termination of all associated accounts.
During registration, you are required to:
The identity verification (KYC) process is required to complete full registration and to activate withdrawal capabilities. Accepted documents include MyKad, a valid Malaysian international passport, and a Malaysian driving licence.
Joom99 supports a range of local Malaysian payment methods including FPX (all major banks), Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed in Malaysian Ringgit (MYR).
Joom99 reserves the right to request additional documents for compliance purposes before processing any withdrawal. This includes but is not limited to bank statements, proof of ownership of the payment method, and source-of-funds documentation for withdrawals exceeding a certain amount.
Joom99 offers members a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and exclusive VIP offers. All bonuses are subject to the following conditions:
Any attempt to abuse the bonus system — including registering multiple accounts to claim bonuses repeatedly or colluding with other players to exploit offers — will result in the cancellation of all bonuses involved and account termination.
All games available on the joom99 platform are operated by licensed third-party software providers and have been independently audited to ensure fairness and true randomness (RNG — Random Number Generator). Game-specific rules are displayed within each game's interface.
You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. joom99 recommends the following steps to protect your account:
Joom99 will not be held liable for any losses arising from unauthorised access caused by a user's negligence in safeguarding their login credentials.
Joom99 users are expected to behave courteously and responsibly at all times. The following actions are strictly prohibited:
Violation of any of the above rules may result in a warning, temporary suspension, or permanent termination of your account, at joom99's sole discretion.
All content on the joom99 platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and data compilations — is the property of joom99 or our content providers and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive and non-transferable licence to access and use the joom99 platform for personal entertainment purposes only. This licence does not permit you to:
Joom99 provides its digital entertainment platform on an "as is" and "as available" basis. We make no express or implied warranties regarding the continuous availability, accuracy, or suitability of the platform for any particular purpose.
To the extent permitted by applicable law, joom99 shall not be liable for:
You may close your joom99 account at any time by contacting our customer support team. Prior to closure, all valid funds in your account will be returned to you once all pending wagering requirements have been settled.
Joom99 reserves the right to suspend or terminate your account with or without prior notice if:
If your account is terminated due to a breach of the Terms, joom99 reserves the right to withhold any balance associated with the violating activity.
Joom99 reserves the right to amend, modify, or update these Terms at any time. Material changes will be communicated to members via their registered email or in-platform notification at least seven (7) days before taking effect, unless an immediate change is required for legal or security reasons.
Continued use of the joom99 platform after the effective date of any amendment to the Terms constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the platform and close your account.
These Terms are governed and interpreted in accordance with applicable law, and joom99 operates within the relevant regulatory framework. Any dispute arising from or relating to these Terms or the use of the joom99 platform shall first be resolved through voluntary consultation between both parties.
If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to binding arbitration in accordance with the prescribed procedures.
If you have any questions, concerns or complaints regarding these Terms and Conditions, please contact our team through the following channels:
Our customer support team is fluent in Bahasa Melayu and available every day, 24 hours a day, 7 days a week. We are committed to addressing all enquiries thoroughly and in a timely manner.
You now have a full understanding of joom99's Terms and Conditions. Register your account today and enjoy a safe, fair and exciting digital entertainment experience alongside more than 500,000 members across Malaysia.
* For adults aged 18 and above only. Please play responsibly.